Refund & Cancellation Policy
Here's how cancellations and refunds work for Nidaan subscriptions. Fair, simple, no fine print.
Subscription plans
- Free: no charges, no autopay. Nothing to cancel.
- Pro: ₹199 / month, billed via Razorpay UPI autopay (eMandate).
- Family: ₹499 / month, billed via Razorpay UPI autopay (eMandate).
How to cancel
You can cancel your subscription anytime, two ways:
- From inside the app: Settings → Subscription → Cancel. Takes effect at the end of the current billing cycle.
- From your UPI app: open the autopay / mandate section in Google Pay, PhonePe, Paytm or BHIM, find "Nidaan", and tap Pause or Cancel.
After cancelling, your subscription stays active until the end of the period you've already paid for. You keep all Pro / Family features until then.
Refund policy
7-day refund — if we fail you
If within 7 days of your first payment the app has a serious bug that stops you from using it, email support@nidaan.site with a short description of the issue. We'll check, fix it if we can, or refund the full amount — your choice.
Accidental double charge
If Razorpay charges you twice for the same month, email us within 7 days with the two payment IDs. We'll refund the duplicate within 5–7 working days.
No refund for
- Months you've already used the service — autopay is for an ongoing subscription, not a product you can return.
- Cancellations made after a renewal has already been debited (cancel before the renewal date).
- Account closures caused by violating our Terms of Use.
- Dissatisfaction with AI output quality — the home page and in-app trial show exactly what Nidaan does; try before you subscribe.
How refunds reach you
Approved refunds go back to the same UPI handle, card, or bank account you paid with. Typical timeline: 5 to 7 working days after we approve. You'll get a notification from Razorpay and an email from us.
Price changes
If we change the price of Pro or Family, your existing subscription keeps the old price for at least 3 more billing cycles. We'll notify you inside the app and by email at least 30 days before the new price applies to you.
Questions or disputes
Email support@nidaan.site — we reply within 48 hours on working days.
For escalations or formal complaints, our Grievance Officer is grievance@nidaan.site, with a 72-hour response commitment under India's IT Act.